Return and Refund Policy
1. Return Window
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused and in the same condition you received it.
- The item must be in its original packaging.
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items caused by customer misuse
- Personalized or custom-made products
- Clearance or final sale items
- Hygiene-related products (if opened), including perfumes and beauty products
3. Return Process
To initiate a return:
- Email us at contact@viciendi.com
- Include your order number and reason for return.
- We will provide return instructions and the return address.
Do not send items back without contacting us first.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or defective.
- Shipping costs are non-refundable.
- We recommend using a trackable shipping service.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 7 days of delivery.
- Provide photos of the item and packaging.
- We will arrange a replacement or full refund at no additional cost.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at contact@viciendi.com.
7. Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your bank or payment provider.